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System Administrator’s Guide – Release 7.5
______________________________________________________________________________________________
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 172
• The original call and supervised call displays as separate calls in the Live Calls
and Call Assistant Active Calls tab.
• Whisper mode requires that the agent have an Allworx 9202E or 9204 Phone.
- Allworx® 1
- Server Administrator’s Guide 1
- Release 7.5 1
- Page ii 4
- Table of Contents 5
- Page iv 6
- Page vi 8
- Page vii 9
- Revised: April 9, 2013 10
- Page viii 10
- 1 Introduction 11
- 2.1 User Roles 15
- 2.2 Role Permissions 17
- Page 10 20
- Page 11 21
- Page 12 22
- Page 13 23
- Page 14 24
- Page 15 25
- Page 16 26
- Page 17 27
- 3.1 Setting the Time 29
- 3.3 Feature Keys 30
- Feature Key Description 31
- Key 6x 24x 48x 31
- 4 Upgrading Server Software 33
- Page 24 34
- Page 25 35
- Page 26 36
- 5 Network Configuration 37
- Page 28 38
- Allworx server 39
- Page 32 42
- Page 33 43
- Page 35 45
- Page 36 46
- Page 37 47
- Page 38 48
- Page 39 49
- 7.1.3 Functions Not Changed 51
- Page 42 52
- Page 43 53
- 7.2 Important Notes 54
- 7.3 Multi-site Calling 54
- 8 User Passwords 55
- Page 46 56
- 8.2 Users 57
- Page 48 58
- 9 Adding Users 59
- 9.2 User Template Settings 61
- Section Setting 62
- 9.3 Modifying Users 63
- Page 54 64
- 10 Adding Handsets 65
- 10.1.2 Static IP Addressing 66
- 10.1.3 VLAN Settings 66
- Page 57 67
- Page 58 68
- Page 59 69
- Profile Description 70
- 10.1.7 Plug-and-Play 71
- Option Description 72
- Page 63 73
- 10.2 Reach Handsets 74
- 10.4 Generic SIP Phones 76
- 10.5 Analog Phones 76
- 10.6 Testing Phones 77
- Page 68 78
- Page 69 79
- Page 70 80
- 11.1 View Configuration 81
- Page 73 83
- Page 74 84
- Page 75 85
- Page 76 86
- Page 77 87
- Page 78 88
- Page 79 89
- Templates 90
- Page 81 91
- Page 82 92
- Page 84 94
- Page 85 95
- Page 86 96
- Page 87 97
- Page 88 98
- 11.8 Handset Templates 99
- Page 90 100
- Page 91 101
- Page 92 102
- Page 93 103
- Page 94 104
- 12 Shared Call Appearance 105
- Page 96 106
- Appearance feature 107
- 12.3 Call Routes 108
- 12.4 Phone LED Indicators 108
- 12.5 Outbound Call 108
- Page 99 109
- Appearance calls 110
- 13 Outside Lines 111
- 13.2 Fax Server Support 112
- SIP Device Description 113
- 13.3.1 Configuration 114
- Advanced Settings* 115
- Page 106 116
- VoIP Settings* 117
- Page 108 118
- Page 109 119
- 13.4 Digital Lines 120
- 13.4.4 NFAS Support 121
- Signaling (CAS) Support 121
- 13.4.6 Data Support 122
- 13.4.7 Restrictions 122
- 13.4.8 Configuration 122
- Parameter Description 123
- Page 114 124
- Page 115 125
- Page 116 126
- Page 117 127
- 13.5 Allworx Port Expanders 128
- Options Description 129
- Call route Description 130
- Page 121 131
- 13.7 Anonymous Call Handling 132
- 14.1 Dialing Rules 133
- 14.2 Service Groups 134
- 14.3 Defining Service Groups 135
- 14.4 Configuring Area Codes 136
- Page 127 137
- 14.6 Audit Pin Codes 138
- Page 129 139
- 14.8 Toll Restrictions 140
- Restrictions 141
- Page 132 142
- 15 Unified Messaging 143
- 15.2.2 POP3 Client 144
- 15.2.3 IMAP Client 145
- Page 136 146
- Page 137 147
- Page 138 148
- Page 139 149
- Page 140 150
- Page 141 151
- Page 142 152
- Page 143 153
- Page 144 154
- Page 145 155
- BLF 2088 2088 UDP 156
- SIP 5060 5060 UDP 156
- Page 147 157
- Page 148 158
- 18 Adding Extensions 159
- Page 150 160
- 18.3 Multiple Destinations 161
- 18.5 On Busy Routing 162
- 18.6 Follow-Me-Anywhere 162
- 18.8 Hot Desk Routing 164
- 18.11 Speed Dial Numbers 165
- Page 156 166
- 19 Follow-Me-Anywhere 167
- 19.4 Quick Transfer 168
- 20.1 Notification Mode 169
- 20.2 Escalation Mode 170
- 21 Key System Behavior 171
- Page 162 172
- Page 163 173
- Page 164 174
- 23 Emergency Support 175
- Page 166 176
- Page 167 177
- 23.4 Emergency Alerts 178
- Status Pressing the PFK 179
- Page 170 180
- 24 Call Supervision 181
- Page 172 182
- 25 Business Schedules 183
- Page 174 184
- 25.1.1 Assigning Schedules 185
- Page 176 186
- 25.2 Greetings 187
- Page 178 188
- Page 179 189
- 25.4 Call Routing Modes 190
- 26 Auto Attendants 191
- Page 182 192
- Page 183 193
- 26.4 File Format Conversion 194
- Page 185 195
- Page 186 196
- Page 187 197
- Page 188 198
- 27 Call Monitors 199
- Page 190 200
- Page 191 201
- Page 192 202
- 28 Parking Orbits 203
- Page 194 204
- Page 195 205
- Page 196 206
- Page 197 207
- 29.2 Paging Zone Settings 208
- 30 Dual Language Support 209
- Page 200 210
- 30.2 Language Settings 211
- 30.3 Call Appearances 212
- 30.4 Call Applications 212
- 30.5 Allow Language Change 213
- 30.6 Language Change Prompt 213
- 30.7 Configuration Examples 214
- Page 205 215
- Page 206 216
- 31.1 Export 217
- 31.2 Import 218
- 31.3 Important Notes 219
- Page 210 220
- 32 Music on Hold 221
- Page 212 222
- Page 213 223
- Page 214 224
- 33 Abbreviations 225
- Page 216 226
- Revised April 9, 2013 228
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