Allworx 6x Guia do Utilizador
Consulte online ou descarregue Guia do Utilizador para Software Allworx 6x. Allworx 6x User`s guide Manual do Utilizador
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- Índice
- MARCADORES
- Server Administrator’s Guide 1
- Version 7.6 1
- Contents 5
- Revised: 11/22/13 10
- 1 Introduction 13
- 2.1 Home Screen 18
- 2.2.1 User Roles 19
- 2.2.2 Role Permissions 20
- 3.1 Set the Time 31
- 3.3 Feature Keys 32
- 2. Click Install 33
- Feature 33
- Key 6x 24x 48x 33
- 4 Upgrade Server Software 35
- 5 Configuring the Network 37
- 5.3 Network Mode: LAN Host 40
- 5.8 FTP File Transfer 47
- 7.1 Extension Length 51
- 7.2 Internal Dial Plan 54
- 7.3 Important Notes 55
- 7.4 Multi-site Calling 56
- 8 User Passwords 57
- 8.2 Users 58
- 8.2.2 Modify Users 59
- 9 Adding Users 61
- 9.1.2 Delete User Templates 62
- 9.2 User Template Settings 63
- 9.3 Add a New User 64
- 9.4 Modify Users 65
- 10 Adding Handsets 67
- 10.1.2 Static IP Addressing 68
- 10.1.3 VLAN Settings 69
- 10.1.6 Server-based Profiles 71
- 10.1.8 Plug ’n’ Play Security 74
- 10.2 Allworx Reach Handsets 75
- 10.3 Generic SIP Phones 78
- 10.4 Analog Phones 80
- 10.5 Test the Phones 80
- 11 Configure Allworx Phones 81
- 11.1 View the Configuration 82
- 11.3.1 Create New Groups 84
- Feature Description 95
- 11.7 Handset Templates 100
- 12 Shared Call Appearance 105
- Function Keys (PFKs) 107
- 12.3 Call Routes 108
- 12.4 Phone LED Indicators 108
- 12.6 Inbound Calls 109
- 12.7 Ringing Call Pickup 109
- 12.8 Do Not Disturb (DND) 109
- 12.9 Silence 109
- 12.5 Outbound Call 109
- 12.10 Ignore 110
- 12.11 Active Calls 110
- 12.12 Shared Hold 110
- 12.13 Privacy Hold 110
- 12.14 Bridged Hold 111
- 12.15 Park 111
- 13 Outside Lines 113
- 13.2 Fax Server Support 114
- Account Setting Description 117
- Advanced 118
- Setting* 118
- Description 118
- VoIP Setting* Description 120
- 13.4 Digital Lines 123
- 13.4.3 PRI Support 124
- 13.4.4 NFAS Support 124
- Signaling (CAS) Support 124
- 13.4.6 Data Support 125
- 13.4.7 Restrictions 126
- Parameter Description 127
- 13.4.9 Allworx Port Expanders 131
- 13.4.10Port Expander Options 132
- 13.5 Outside Line Call Routes 133
- 13.6 Handle Anonymous Calls 134
- 14 Dial Plan 135
- 14.2 Service Groups 136
- 14.2.1 Exceptions 137
- 14.3 Define Service Groups 138
- 14.4 External Dialing Rules 139
- 14.5 Remote Sites as Services 140
- 14.6 Audit PIN Codes 141
- 14.8 Toll Restrictions 143
- Interaction Restrictions 144
- 15 Unified Messaging 145
- 15.2.1 External SMTP Accounts 146
- 15.2.2 POP3 Client 147
- 15.2.3 IMAP Client 147
- Example 2 149
- Example 3 149
- Example 4 149
- 16 Back Up and Restore Data 151
- Expanders 155
- Party Firewall 156
- Firewall 157
- 18 Adding Extensions 161
- 18.1.4 On Busy Routes 164
- 18.2 Caller ID Based Routes 165
- 18.3 Hot Desk Routes 166
- 18.6 Speed Dial Numbers 167
- 19 Follow-Me-Anywhere 169
- 19.4 Quick Transfer 170
- 20.1 Notification Mode 171
- 20.2 Escalation Mode 172
- 21 Key System Behavior 173
- 23 Emergency Support 177
- 23.4 Emergency Alerts 180
- 24 Call Supervision 183
- 25 Business Schedules 185
- 25.1.1 Assigning Schedules 186
- 25.1.2 Greetings 187
- 25.3 Call Routing Modes 189
- 26 Auto Attendants 191
- Messages 193
- 26.4 File Format Conversion 195
- 27 Call Monitors 199
- 28 Dual Language Support 203
- 28.2 Language Settings 205
- 28.3 Call Appearances 206
- 28.4 Call Applications 207
- 28.5 User Default Language 208
- 28.6 Custom Messages 208
- 29 Parking Orbits 211
- 30.2 Paging Zone Settings 214
- Licensing 217
- 32.1 Export 219
- 32.2 Import 220
- 32.3 Important Notes 221
- 33 Music on Hold 223
- 33.3 Converting Sound Files 224
- 33.4 Managing Music on Hold 224
- 34 Abbreviations 225
- 1-866-ALLWORX • 585-421-3850 228
Resumo do Conteúdo
Allworx® Server Administrator’s GuideVersion 7.6Updated November 22, 2013
Allworx Server Administrator’s Guide Version 7.6Page viii 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Remote Phones Cannot Receive Pag
Allworx Server Administrator’s Guide Version 7.6Page 88 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13the practical implication of havin
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 89www.allworx.comRevised: 11/22/13Phone System > Handsets page.11
Allworx Server Administrator’s Guide Version 7.6Page 90 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/133. Click Save in the Template Opti
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 91www.allworx.comRevised: 11/22/135. Click Apply. Reboot the phones
Allworx Server Administrator’s Guide Version 7.6Page 92 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/133. Locate to the SIP Handsets sect
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 93www.allworx.comRevised: 11/22/1312 Shared Call AppearanceThe Share
Allworx Server Administrator’s Guide Version 7.6Page 94 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1312.1 Configure Shared Call Appeara
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 95www.allworx.comRevised: 11/22/133. Click the Close button when com
Allworx Server Administrator’s Guide Version 7.6Page 96 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13For more information on configurin
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 97www.allworx.comRevised: 11/22/1312.5 Outbound CallTo seize a line
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page ixwww.allworx.comRevised: 11/22/13Emergency CID displayed on Admin p
Allworx Server Administrator’s Guide Version 7.6Page 98 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13individual phone. The call continu
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 99www.allworx.comRevised: 11/22/13If the user does not pick up the h
Allworx Server Administrator’s Guide Version 7.6Page 100 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 101www.allworx.comRevised: 11/22/1313 Outside LinesAllworx servers s
Allworx Server Administrator’s Guide Version 7.6Page 102 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/134. Click the Update button to sav
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 103www.allworx.comRevised: 11/22/13device as soon as it answers the
Allworx Server Administrator’s Guide Version 7.6Page 104 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13SIP Gateways and SIP Proxies are
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 105www.allworx.comRevised: 11/22/13User ID (SIP Proxy) The ITSP typi
Allworx Server Administrator’s Guide Version 7.6Page 106 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13 Default Auto AttendantSelect the
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 107www.allworx.comRevised: 11/22/13Supports Symmetric Response Routi
Allworx Server Administrator’s Guide Version 7.6Page x 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Call Appearances ...
Allworx Server Administrator’s Guide Version 7.6Page 108 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13 VoIP Setting* DescriptionForce R
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 109www.allworx.comRevised: 11/22/1313.3.3 Enterprise Dialing Feature
Allworx Server Administrator’s Guide Version 7.6Page 110 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13extensions as follows (using thre
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 111www.allworx.comRevised: 11/22/1313.3.6 Limitations with SIP Outsi
Allworx Server Administrator’s Guide Version 7.6Page 112 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1313.4.3 PRI SupportThe Allworx ser
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 113www.allworx.comRevised: 11/22/13For the above selections, operati
Allworx Server Administrator’s Guide Version 7.6Page 114 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1313.4.7 RestrictionsDesignate one
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 115www.allworx.comRevised: 11/22/13Line Code/DS0 Channel SpeedSuppor
Allworx Server Administrator’s Guide Version 7.6Page 116 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Line Build OutDetermines the puls
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 117www.allworx.comRevised: 11/22/13Caller ID NumberThe phone number
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 1www.allworx.comRevised: 11/22/131 Introduction 1.1 Who Should Read
Allworx Server Administrator’s Guide Version 7.6Page 118 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Channel AssignmentsOn a Digital L
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 119www.allworx.comRevised: 11/22/1313.4.9 Allworx Port ExpandersThe
Allworx Server Administrator’s Guide Version 7.6Page 120 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13functions are available by clicki
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 121www.allworx.comRevised: 11/22/1313.4.11Configure FXO and FXS Port
Allworx Server Administrator’s Guide Version 7.6Page 122 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13call route associated with it. Na
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 123www.allworx.comRevised: 11/22/1314 Dial Plan14.1 Dialing RulesAs
Allworx Server Administrator’s Guide Version 7.6Page 124 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1314.1.1 Emergency DialingFor sites
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 125www.allworx.comRevised: 11/22/13• All Digital Lines & CO Line
Allworx Server Administrator’s Guide Version 7.6Page 126 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13delete the rules, the Allworx Ser
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 127www.allworx.comRevised: 11/22/1314.4 External Dialing RulesConfig
Allworx Server Administrator’s Guide Version 7.6Page 2 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13 Table 1: Allworx Server Capabilit
Allworx Server Administrator’s Guide Version 7.6Page 128 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Leading Digits, and 0 Append Trai
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 129www.allworx.comRevised: 11/22/1314.6 Audit PIN CodesThe Audit PIN
Allworx Server Administrator’s Guide Version 7.6Page 130 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13To enable or disable the Audit PI
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 131www.allworx.comRevised: 11/22/13• Outside Line Selection Method•
Allworx Server Administrator’s Guide Version 7.6Page 132 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1314.8.2 Deleting Dialing Privilege
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 133www.allworx.comRevised: 11/22/1315 Unified MessagingThe Allworx
Allworx Server Administrator’s Guide Version 7.6Page 134 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13• Group Message Aliases: messages
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 135www.allworx.comRevised: 11/22/13Use personal email accounts for i
Allworx Server Administrator’s Guide Version 7.6Page 136 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Enable the IMAP protocol in the N
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 137www.allworx.comRevised: 11/22/13Example 2 Example 3 Example 4 Re
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 3www.allworx.comRevised: 11/22/13Call Assistant Available Available
Allworx Server Administrator’s Guide Version 7.6Page 138 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 139www.allworx.comRevised: 11/22/1316 Back Up and Restore DataIt is
Allworx Server Administrator’s Guide Version 7.6Page 140 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/134. Select the Backup Frequency fr
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 141www.allworx.comRevised: 11/22/13guides for the specific product m
Allworx Server Administrator’s Guide Version 7.6Page 142 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1310. Verify that the data restored
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 143www.allworx.comRevised: 11/22/1317 Remote Allworx Phones and Port
Allworx Server Administrator’s Guide Version 7.6Page 144 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Allworx PX 6/2 Expander, enter Co
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 145www.allworx.comRevised: 11/22/13• Boot Server IP – Set according
Allworx Server Administrator’s Guide Version 7.6Page 146 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13• Remote Plug ‘n’ Play key – Set
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 147www.allworx.comRevised: 11/22/1317.4 Phones at Different Remote S
Allworx Server Administrator’s Guide Version 7.6Page 4 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.6Page 148 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 149www.allworx.comRevised: 11/22/1318 Adding Extensions18.1 User and
Allworx Server Administrator’s Guide Version 7.6Page 150 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Create System extensions: a. C
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 151www.allworx.comRevised: 11/22/136. Click the Update button to sav
Allworx Server Administrator’s Guide Version 7.6Page 152 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1318.1.4 On Busy RoutesTo avoid hav
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 153www.allworx.comRevised: 11/22/131. Repeat the Basic Routing proce
Allworx Server Administrator’s Guide Version 7.6Page 154 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1318.3 Hot Desk RoutesHot Desking e
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 155www.allworx.comRevised: 11/22/1318.5 Change a Presence Setting18.
Allworx Server Administrator’s Guide Version 7.6Page 156 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13To add a new speed dial number: 1
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 157www.allworx.comRevised: 11/22/1319 Follow-Me-AnywhereFollow-Me-An
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 5www.allworx.comRevised: 11/22/132 Accessing Web AdministrationSuppo
Allworx Server Administrator’s Guide Version 7.6Page 158 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Dial the extension of the pers
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 159www.allworx.comRevised: 11/22/1320 Voicemail and Escalation Alert
Allworx Server Administrator’s Guide Version 7.6Page 160 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1320.2 Escalation ModeThe Voicemail
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 161www.allworx.comRevised: 11/22/1321 Key System BehaviorThe Allworx
Allworx Server Administrator’s Guide Version 7.6Page 162 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 163www.allworx.comRevised: 11/22/1322 Direct Inward Dialing (DID)Dir
Allworx Server Administrator’s Guide Version 7.6Page 164 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Log in to the Allworx server a
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 165www.allworx.comRevised: 11/22/1323 Emergency Support23.1 Emergenc
Allworx Server Administrator’s Guide Version 7.6Page 166 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13In order to configure Emergency C
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 167www.allworx.comRevised: 11/22/13• Emergency CID. The page display
Allworx Server Administrator’s Guide Version 7.6Page 6 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Configuration page. After enabling
Allworx Server Administrator’s Guide Version 7.6Page 168 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13is set to ‘All Trunk Devices’. Se
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 169www.allworx.comRevised: 11/22/13produce an audible beeping and di
Allworx Server Administrator’s Guide Version 7.6Page 170 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Locate the Emergency Call Emai
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 171www.allworx.comRevised: 11/22/1324 Call SupervisionAccomplish the
Allworx Server Administrator’s Guide Version 7.6Page 172 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13• The agent cannot record a call
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 173www.allworx.comRevised: 11/22/1325 Business SchedulesUse Business
Allworx Server Administrator’s Guide Version 7.6Page 174 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1325.1.1 Assigning SchedulesIf sele
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 175www.allworx.comRevised: 11/22/131. Log in to the Allworx server a
Allworx Server Administrator’s Guide Version 7.6Page 176 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Click the + sign by Greetings,
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 177www.allworx.comRevised: 11/22/13the same Schedule. Click the copy
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 7www.allworx.comRevised: 11/22/132.2 User Roles and PermissionsThe A
Allworx Server Administrator’s Guide Version 7.6Page 178 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 179www.allworx.comRevised: 11/22/1326 Auto AttendantsAuto Attendants
Allworx Server Administrator’s Guide Version 7.6Page 180 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13The Allworx Server Administrator
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 181www.allworx.comRevised: 11/22/1326.2 Record Auto Attendant Greeti
Allworx Server Administrator’s Guide Version 7.6Page 182 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13To record a new greeting or custo
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 183www.allworx.comRevised: 11/22/137. Press 2 to manage the custom m
Allworx Server Administrator’s Guide Version 7.6Page 184 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Click Tracks > Stereo Track
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 185www.allworx.comRevised: 11/22/137. Click Save. The Edit Metadata
Allworx Server Administrator’s Guide Version 7.6Page 186 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/136. Click Load for Primary Languag
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 187www.allworx.comRevised: 11/22/1327 Call MonitorsCall Monitors are
Allworx Server Administrator’s Guide Version 7.6Page 8 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13To assign or remove user roles:1. L
Allworx Server Administrator’s Guide Version 7.6Page 188 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Locate the Actions section, an
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 189www.allworx.comRevised: 11/22/138. Click Done to complete the ass
Allworx Server Administrator’s Guide Version 7.6Page 190 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Example 2: Call Routing to Call M
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 191www.allworx.comRevised: 11/22/1328 Dual Language SupportThe Allwo
Allworx Server Administrator’s Guide Version 7.6Page 192 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13The Allworx Server Administrator
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 193www.allworx.comRevised: 11/22/136. Click Install. After a success
Allworx Server Administrator’s Guide Version 7.6Page 194 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Proxy default language is Seconda
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 195www.allworx.comRevised: 11/22/132. Click on the Modify link for t
Allworx Server Administrator’s Guide Version 7.6Page 196 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1328.4.2 Language Change PromptWhen
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 197www.allworx.comRevised: 11/22/13To enable or disable FTP on the A
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 9www.allworx.comRevised: 11/22/13Phone System > Audit PIN CodesAu
Allworx Server Administrator’s Guide Version 7.6Page 198 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13A company has a Customer Support
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 199www.allworx.comRevised: 11/22/1329 Parking OrbitsUse Parking Orbi
Allworx Server Administrator’s Guide Version 7.6Page 200 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1329.2 Configure Allworx IP Phone P
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 201www.allworx.comRevised: 11/22/1330 Zoned Paging and Overhead Pagi
Allworx Server Administrator’s Guide Version 7.6Page 202 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13• Paging Amplifier – automaticall
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 203www.allworx.comRevised: 11/22/13that span multiple sites. For set
Allworx Server Administrator’s Guide Version 7.6Page 204 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 205www.allworx.comRevised: 11/22/1331 Allworx Interact Professional
Allworx Server Administrator’s Guide Version 7.6Page 206 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1310 licenses. To enable larger num
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 207www.allworx.comRevised: 11/22/1332 System Settings Import/ExportA
Allworx Server Administrator’s Guide Version 7.6Page 10 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Phone System > Dial PlanInterna
Allworx Server Administrator’s Guide Version 7.6Page 208 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13To export settings:1. Log in to t
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 209www.allworx.comRevised: 11/22/134. Uncheck the boxes of any unnec
Allworx Server Administrator’s Guide Version 7.6Page 210 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13• The system does not import anal
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 211www.allworx.comRevised: 11/22/1333 Music on HoldThe system provid
Allworx Server Administrator’s Guide Version 7.6Page 212 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1333.3 Converting Sound FilesSee “F
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 213www.allworx.comRevised: 11/22/1334 AbbreviationsAbbreviation Defi
Allworx Server Administrator’s Guide Version 7.6Page 214 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
1-866-ALLWORX • 585-421-3850www.allworx.comVersion: 7.6 Revised: November 22, 2013
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 11www.allworx.comRevised: 11/22/13Phone System > Extensions Exten
Allworx Server Administrator’s Guide Version 7.6Page 12 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Phone System > HandsetsHandset
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 13www.allworx.comRevised: 11/22/13Phone System > Outside LinesSIP
Allworx Server Administrator’s Guide Version 7.6Page 14 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Business > Roles > System Ad
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 15www.allworx.comRevised: 11/22/13Network Multi-Site No No NoNetwork
Allworx Server Administrator’s Guide Version 7.6Page 16 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Reports Auto Notification No No No
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 17www.allworx.comRevised: 11/22/13Maintenance > Feature Keys Feat
Allworx® Server Administrator’s GuideVersion 7.6
Allworx Server Administrator’s Guide Version 7.6Page 18 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 19www.allworx.comRevised: 11/22/133 Configuring a New Allworx Server
Allworx Server Administrator’s Guide Version 7.6Page 20 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13b. Click the Get Time button to up
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 21www.allworx.comRevised: 11/22/132. Click Install.Feature KeyDescri
Allworx Server Administrator’s Guide Version 7.6Page 22 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Allworx Interact ProfessionalEnabl
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 23www.allworx.comRevised: 11/22/134 Upgrade Server SoftwareBefore do
Allworx Server Administrator’s Guide Version 7.6Page 24 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Click an update option. • Downl
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 25www.allworx.comRevised: 11/22/135 Configuring the Network5.1 Gener
Allworx Server Administrator’s Guide Version 7.6Page 26 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13displays the different parameter s
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 27www.allworx.comRevised: 11/22/135.2 Network Mode: Standard RouterW
Allworx Server Administrator’s Guide Version 7.6Page ii 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13©2013 Allworx Corp, a Windstream c
Allworx Server Administrator’s Guide Version 7.6Page 28 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/135.3 Network Mode: LAN HostWhen the
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 29www.allworx.comRevised: 11/22/135.4 Network Mode: NAT/FirewallWhen
Allworx Server Administrator’s Guide Version 7.6Page 30 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13For example, if a PC on the LAN is
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 31www.allworx.comRevised: 11/22/135.5 Allworx Server behind a Third-
Allworx Server Administrator’s Guide Version 7.6Page 32 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/135.6 Network Mode: NAT/Firewall wit
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 33www.allworx.comRevised: 11/22/13Note:Use the check boxes for confi
Allworx Server Administrator’s Guide Version 7.6Page 34 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/135.7 Network Mode: NAT/Firewall wit
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 35www.allworx.comRevised: 11/22/135.8 FTP File TransferBy default, F
Allworx Server Administrator’s Guide Version 7.6Page 36 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 37www.allworx.comRevised: 11/22/136 Virtual Private Network (VPN)To
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page iiiwww.allworx.comRevised: 11/22/13ContentsIntroduction ...
Allworx Server Administrator’s Guide Version 7.6Page 38 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 39www.allworx.comRevised: 11/22/137 Extension Length / Internal Dial
Allworx Server Administrator’s Guide Version 7.6Page 40 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/137.1.2 Change the Extension Length
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 41www.allworx.comRevised: 11/22/13extensions: • Extension call route
Allworx Server Administrator’s Guide Version 7.6Page 42 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/137.2 Internal Dial PlanThere are tw
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 43www.allworx.comRevised: 11/22/13To disable Multi-site on all serve
Allworx Server Administrator’s Guide Version 7.6Page 44 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Examine the installed Generic S
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 45www.allworx.comRevised: 11/22/138 User PasswordsThe system maintai
Allworx Server Administrator’s Guide Version 7.6Page 46 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/132. Click the modify link to change
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 47www.allworx.comRevised: 11/22/13• PIN – default PIN code is 1234.I
Allworx Server Administrator’s Guide Version 7.6Page iv 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Extension Length / Internal Dial P
Allworx Server Administrator’s Guide Version 7.6Page 48 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 49www.allworx.comRevised: 11/22/139 Adding Users9.1 User TemplatesU
Allworx Server Administrator’s Guide Version 7.6Page 50 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/134. Click the Modify link in the Us
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 51www.allworx.comRevised: 11/22/139.2 User Template SettingsSection
Allworx Server Administrator’s Guide Version 7.6Page 52 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13User settings NOT included in User
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 53www.allworx.comRevised: 11/22/13• Multiple templates - select the
Allworx Server Administrator’s Guide Version 7.6Page 54 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 55www.allworx.comRevised: 11/22/1310 Adding Handsets10.1 Allworx De
Allworx Server Administrator’s Guide Version 7.6Page 56 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/134. Press the EXIT soft key repeate
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 57www.allworx.comRevised: 11/22/136. Press the EXIT soft key repeate
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page vwww.allworx.comRevised: 11/22/13Generic SIP Phones ...
Allworx Server Administrator’s Guide Version 7.6Page 58 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/138. Enter the value for PC VLAN ID,
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 59www.allworx.comRevised: 11/22/133. Use the arrow buttons and the S
Allworx Server Administrator’s Guide Version 7.6Page 60 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/138. Locate the Next Phone Reboot us
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 61www.allworx.comRevised: 11/22/137. Select a Handset Network Profil
Allworx Server Administrator’s Guide Version 7.6Page 62 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13view or change the password. Reboo
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 63www.allworx.comRevised: 11/22/13To manually add an Allworx phone:1
Allworx Server Administrator’s Guide Version 7.6Page 64 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Users must install the Allworx Rea
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 65www.allworx.comRevised: 11/22/13However, if the Allworx Server Adm
Allworx Server Administrator’s Guide Version 7.6Page 66 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/133. Locate the Feature Eligibility
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 67www.allworx.comRevised: 11/22/13 To use a single, generic SIP hand
Allworx Server Administrator’s Guide Version 7.6Page vi 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Do Not Disturb (DND) ...
Allworx Server Administrator’s Guide Version 7.6Page 68 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1310.4 Analog PhonesTo connect an an
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 69www.allworx.comRevised: 11/22/1311 Configure Allworx PhonesTo con
Allworx Server Administrator’s Guide Version 7.6Page 70 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/134. Reboot the phone after changing
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 71www.allworx.comRevised: 11/22/132. Check the Show boxes for Allwor
Allworx Server Administrator’s Guide Version 7.6Page 72 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Appearance on the assistant’s hand
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 73www.allworx.comRevised: 11/22/136. Click Update to save the change
Allworx Server Administrator’s Guide Version 7.6Page 74 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Daylight Saving TimeSpecify if the
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 75www.allworx.comRevised: 11/22/13Message Waiting IndicationIndicate
Allworx Server Administrator’s Guide Version 7.6Page 76 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Paging Mode*Specify the conditions
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 77www.allworx.comRevised: 11/22/13Time ZoneSpecify the time zone for
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page viiwww.allworx.comRevised: 11/22/13 Dial Plan ...
Allworx Server Administrator’s Guide Version 7.6Page 78 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13Configuration MenuEnable the phone
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 79www.allworx.comRevised: 11/22/1311.3.3 Add Preference Group Option
Allworx Server Administrator’s Guide Version 7.6Page 80 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/131. Log in to the Allworx server ad
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 81www.allworx.comRevised: 11/22/13Option 2:1. Log in to the Allworx
Allworx Server Administrator’s Guide Version 7.6Page 82 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/1311.4 Programmable Function Keys (P
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 83www.allworx.comRevised: 11/22/13Call AppearanceMaps to one of the
Allworx Server Administrator’s Guide Version 7.6Page 84 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/13FunctionDo one of a specified set
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 85www.allworx.comRevised: 11/22/13MessagesAutomatically monitors the
Allworx Server Administrator’s Guide Version 7.6Page 86 1-866-ALLWORX * 585-421-3850www.allworx.comRevised: 11/22/135. Locate the next column and clic
Allworx Server Administrator’s Guide Version 7.61-866-ALLWORX * 585-421-3850 Page 87www.allworx.comRevised: 11/22/13 button. These buttons enable the
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