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Allworx Server Administrator’s Guide Version 7.6
Page 172 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
• The agent cannot record a call using Allworx Call Assistant during a supervised
call unless the agent is using an Allworx 9204 phone. The agent cannot record a
call during a supervised call in Whisper mode.
• The Call History on the agent’s handset will not have any record of that call.
• The supervised calls appear as normal calls between stations in the server Call
Detail Records.
• The original call and supervised call display as separate calls in the Live Calls
and Call Assistant Active Calls tab.
• Whisper mode requires that the agent have an Allworx 9202E or 9204 Phone.
- Server Administrator’s Guide 1
- Version 7.6 1
- Contents 5
- Revised: 11/22/13 10
- 1 Introduction 13
- 2.1 Home Screen 18
- 2.2.1 User Roles 19
- 2.2.2 Role Permissions 20
- 3.1 Set the Time 31
- 3.3 Feature Keys 32
- 2. Click Install 33
- Feature 33
- Key 6x 24x 48x 33
- 4 Upgrade Server Software 35
- 5 Configuring the Network 37
- 5.3 Network Mode: LAN Host 40
- 5.8 FTP File Transfer 47
- 7.1 Extension Length 51
- 7.2 Internal Dial Plan 54
- 7.3 Important Notes 55
- 7.4 Multi-site Calling 56
- 8 User Passwords 57
- 8.2 Users 58
- 8.2.2 Modify Users 59
- 9 Adding Users 61
- 9.1.2 Delete User Templates 62
- 9.2 User Template Settings 63
- 9.3 Add a New User 64
- 9.4 Modify Users 65
- 10 Adding Handsets 67
- 10.1.2 Static IP Addressing 68
- 10.1.3 VLAN Settings 69
- 10.1.6 Server-based Profiles 71
- 10.1.8 Plug ’n’ Play Security 74
- 10.2 Allworx Reach Handsets 75
- 10.3 Generic SIP Phones 78
- 10.4 Analog Phones 80
- 10.5 Test the Phones 80
- 11 Configure Allworx Phones 81
- 11.1 View the Configuration 82
- 11.3.1 Create New Groups 84
- Feature Description 95
- 11.7 Handset Templates 100
- 12 Shared Call Appearance 105
- Function Keys (PFKs) 107
- 12.3 Call Routes 108
- 12.4 Phone LED Indicators 108
- 12.6 Inbound Calls 109
- 12.7 Ringing Call Pickup 109
- 12.8 Do Not Disturb (DND) 109
- 12.9 Silence 109
- 12.5 Outbound Call 109
- 12.10 Ignore 110
- 12.11 Active Calls 110
- 12.12 Shared Hold 110
- 12.13 Privacy Hold 110
- 12.14 Bridged Hold 111
- 12.15 Park 111
- 13 Outside Lines 113
- 13.2 Fax Server Support 114
- Account Setting Description 117
- Advanced 118
- Setting* 118
- Description 118
- VoIP Setting* Description 120
- 13.4 Digital Lines 123
- 13.4.3 PRI Support 124
- 13.4.4 NFAS Support 124
- Signaling (CAS) Support 124
- 13.4.6 Data Support 125
- 13.4.7 Restrictions 126
- Parameter Description 127
- 13.4.9 Allworx Port Expanders 131
- 13.4.10Port Expander Options 132
- 13.5 Outside Line Call Routes 133
- 13.6 Handle Anonymous Calls 134
- 14 Dial Plan 135
- 14.2 Service Groups 136
- 14.2.1 Exceptions 137
- 14.3 Define Service Groups 138
- 14.4 External Dialing Rules 139
- 14.5 Remote Sites as Services 140
- 14.6 Audit PIN Codes 141
- 14.8 Toll Restrictions 143
- Interaction Restrictions 144
- 15 Unified Messaging 145
- 15.2.1 External SMTP Accounts 146
- 15.2.2 POP3 Client 147
- 15.2.3 IMAP Client 147
- Example 2 149
- Example 3 149
- Example 4 149
- 16 Back Up and Restore Data 151
- Expanders 155
- Party Firewall 156
- Firewall 157
- 18 Adding Extensions 161
- 18.1.4 On Busy Routes 164
- 18.2 Caller ID Based Routes 165
- 18.3 Hot Desk Routes 166
- 18.6 Speed Dial Numbers 167
- 19 Follow-Me-Anywhere 169
- 19.4 Quick Transfer 170
- 20.1 Notification Mode 171
- 20.2 Escalation Mode 172
- 21 Key System Behavior 173
- 23 Emergency Support 177
- 23.4 Emergency Alerts 180
- 24 Call Supervision 183
- 25 Business Schedules 185
- 25.1.1 Assigning Schedules 186
- 25.1.2 Greetings 187
- 25.3 Call Routing Modes 189
- 26 Auto Attendants 191
- Messages 193
- 26.4 File Format Conversion 195
- 27 Call Monitors 199
- 28 Dual Language Support 203
- 28.2 Language Settings 205
- 28.3 Call Appearances 206
- 28.4 Call Applications 207
- 28.5 User Default Language 208
- 28.6 Custom Messages 208
- 29 Parking Orbits 211
- 30.2 Paging Zone Settings 214
- Licensing 217
- 32.1 Export 219
- 32.2 Import 220
- 32.3 Important Notes 221
- 33 Music on Hold 223
- 33.3 Converting Sound Files 224
- 33.4 Managing Music on Hold 224
- 34 Abbreviations 225
- 1-866-ALLWORX • 585-421-3850 228
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