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Allworx Phone Model 9212/9212L User Guide

+1 866 ALLWORX * +1 585 421 3850 Page 23

www.allworx.com

Revised: 5/21/14

Shared Call Appearances support three distinct types of hold behavior:

• Shared Hold - any handset using the Shared Call Appearance can retrieve the call on

hold.

• Privacy Hold - only the handset that placed the call on hold can retrieve the call.

• Bridged Hold - the handset that placed the call on hold and one other handset that has

the same Shared Call Appearance can retrieve the call. Users initiate a Bridged Hold by

placing an Intercom call to the second party while the original call is active.

5.9.1 Call Routes

After creating Shared Call Appearance, it is selectable as a destination in any extension call

route.

5.9.2 Phone LED Indicators

Note:

The Allworx server software does not support including a call on a shared hold in phone-hosted

conferences.

Color State Description

Off Idle No available calls on the Shared Call Appearance line. Users can

access the PFK for Line Seizure.

Solid Green In Use Locally The handset “owns” the Shared Call Appearance line. For Line Seizure,

dial tone is present and dialing can commence.

Fast Flashing Green Ringing An inbound call to the Shared Call Appearance is occurring. All parties

indicate ringing on the same Shared Call Appearance line.

Fast Flashing Red Ringing An inbound call to the Shared Call Appearance is occurring on a

handset set to Do Not Disturb (DND). User can answer call.

Slow Flashing Green On-hold Active call is on-hold (locally or remotely). Any Shared Call Appearance

participant can retrieve the call.

Slow Alternating

Green and Red

Privacy or

Bridged Hold

Active call is on-hold privately, and only the handset that held the call or

a bridged call can retrieve the call

Solid Red In Use

Remotely

The Shared Call Appearance line is in-use by a remote handset.

Pressing INFO and then the PFK shows who owns the Shared Call

Appearance line. The Shared Call Appearance line releases:

• when pressing the Shared Call Appearance PFK again on the phone

that seized it; or

• completing an active call on the Shared Call Appearance line.

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